Items where Author is "Simamora, Renata Anastasya"

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Thesis

Simamora, Renata Anastasya (2026) ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PERBAIKAN KAPAL MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT PATRIA MARITIM PERKASA. Diploma thesis, Politeknik STMI Jakarta.

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